Privacy Policy

At Manogyan.in (मनोग्यान) (accessible from https://manogyan.in), one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information that is collected and recorded by Manogyan.in and how we use and safeguard it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@manogyan.in.

1. Information We Collect

When you purchase an eBook or interact with our platform, we collect only the necessary information required to process and fulfill your order:

• Personal Information: Full Name, Email Address, WhatsApp / Mobile Phone Number.
• Transaction Information: Order ID, product purchased, amount paid, payment method type, and transaction timestamp.
• Technical & Log Data: IP address, browser type, operating system, device details, and pages visited, collected via standard web server logs and analytics cookies to improve site performance.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and confirm your digital purchases seamlessly.
• Instantly deliver eBook download links to your screen and registered email address.
• Send payment receipts, order notifications, and download recovery links.
• Provide efficient customer support via WhatsApp or email for any queries or download assistance.
• Protect against fraudulent transactions and ensure platform security.
• Analyze user engagement to continually improve our digital content and reading experience.

3. Payment Security & Financial Data Handling (Cashfree PG)

We take your financial security very seriously.

• No Card/UPI PIN Storage: Manogyan.in does NOT collect, store, or process any confidential payment credentials such as credit/debit card numbers, CVVs, expiry dates, net banking passwords, or UPI PINs on our servers.
• Authorized Payment Aggregator: All payment transactions are securely routed through Cashfree Payments India Pvt. Ltd., an authorized Payment Aggregator regulated by the Reserve Bank of India (RBI).
• Encryption: All transaction communications are protected by 256-bit SSL (Secure Sockets Layer) encryption and adhere to strict PCI-DSS Level 1 compliance standards.

4. Log Files and Cookies

Manogyan.in follows standard procedures of using log files and cookies. These cookies are used to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and other information.

We also use third-party analytics services (Google Analytics, Meta Pixel) to understand traffic patterns and measure advertising effectiveness. You can choose to disable cookies through your individual browser options.

5. Data Sharing and Third Parties

We do not sell, rent, trade, or share your personal information with any third-party marketers. Your information is only shared with trusted service providers necessary for business operations:

• Payment Processors: Cashfree Payments (to verify and complete payment transactions).
• Transactional Email Services: Secure SMTP servers (to deliver order download links).
• Legal Compliance: When required by Indian law, court order, or governmental regulation.

6. Data Retention & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Order records and delivery logs are retained for accounting, fraud prevention, and legitimate customer service purposes.

7. Children's Information

Another part of our priority is adding protection for children while using the internet. Manogyan.in does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

8. Consent

By using our website and purchasing our eBooks, you hereby consent to our Privacy Policy and agree to its terms.

9. Grievance Officer & Contact Information

In accordance with Information Technology Act 2000 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the name and contact details of the Grievance Officer are provided below: